Domestic on-time performance

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Resource Type

Background

Introduction

The Bureau of Infrastructure, Transport and Regional Economics (BITRE) monitors the punctuality and reliability of major domestic airlines operating between Australian airports. The purpose of this is to allow for evaluation of overall industry and individual airline performance, so that consumers of air travel can make informed decisions.

Coverage

The following domestic airlines currently report this information monthly to the BITRE: Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines. Data has been gathered since November 2003, although some airlines commenced reporting at a later date, including Jetstar which first reported in May 2004, MacAir in July 2005, Tigerair Australia in April 2008 and Virgin Australia Regional Airlines in May 2013. MacAir ceased operations in February 2009 and data was not received for December 2008 onwards. Virgin Blue was rebranded as Virgin Australia in May 2011 and Tiger Airways was rebranded as Tigerair Australia in July 2013 and time series data in Microsoft Excel spread sheet format on the BITRE website have been revised to reflect these changes. Services operated by Skywest on behalf of Virgin Australia using ATR/F100 aircraft commenced in November 2011 and were shown separately as Virgin Australia - ATR/F100 Operations. Virgin Australia Regional Airlines commenced operations in May 2013. It was formed after the acquisition of Skywest by Virgin Australia and represented a combination of operations previously reported under Skywest and Virgin Australia - ATR/F100 Operations. In January 2016, Virgin Australia transferred their ATR fleet from Virgin Australia Regional Airlines to Virgin Australia.

On time performance is reported for Australian domestic routes for which the passenger load averaged 8 000 or more passengers per month over the previous six months and where two or more airlines operated in competition on those routes. There were 66 routes that met this definition in May 2016. Over time, routes which meet these criteria change as airline networks and traffic levels vary.

Participating airlines also report their overall monthly network performance figures. Total industry figures encompass all services operated by reporting airlines only. These airlines collectively carried over 95 per cent of total domestic passengers (regular public transport only) in 2015.

Definitions

A flight arrival is counted as "on time" if it arrived at the gate before 15 minutes after the scheduled arrival time shown in the carriers' schedule. Neither diverted nor cancelled flights count as on time. Similarly, a flight departure is counted as "on time" if it departs the gate before 15 minutes after the scheduled departure time shown in the carriers' schedule.

A flight is regarded as a cancellation if it is cancelled or rescheduled less than 7 days prior to its scheduled departure time.

On time performance is measured as the number of flights operating on time as a percentage of the number of flights operated on any particular sector. Cancellations are measured as the number of flights cancelled as a percentage of the number of flights scheduled for that particular sector.

The method of capturing on time performance varies between airlines utilising different recording systems. Jetstar and Qantas jet aircraft use Aircraft Communication Addressing and Reporting System (ACARS) to electronically measure on time performance. Regional Express, Tigerair, Virgin Australia, Virgin Australia Regional Airlines and the Qantas non-jet fleet record on time performance manually using records from pilots, gate agents and/or ground crews.

Reports

Reports are published monthly on the BITRE web site. After collection of initial data, aggregate reports are subject to internal audit by participating airlines prior to publication. The target date for publication is 15 working days after of the end of the reporting period.

International airline activity—summary

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Release date

Summary

Sixty-two international airlines operated scheduled services to/from Australia during the month (includes three dedicated freight airlines but excludes airlines operating only via code share arrangements). 

International scheduled passenger traffic in March 2026 was 3.679 million compared to 3.318 million in March 2025 – an increase of 10.9%. This is the highest ever passenger traffic recorded for the month of March.

Passenger traffic for the year ended March 2026 was 45.766 million which is an 8.7% increase over the figure for the year ended March 2025 (42.113 million).

Total seats made available on international scheduled operations to/from Australia during March 2026 were 4.541 million – an increase of 2.5% compared to March 2025. The overall seat utilisation percentage was 83.0% in March 2026. It was 76.7% in March 2025 and 78.3% in March 2024.

Summary of year-on-year activity

  Year ended March 2025 Year ended March 2026 Change
Total passenger movements (million) 42.113     45.766 8.7%

Summary of month-on-month activity

  March 2025 March 2026 Change
Passengers carried (million) 3.318 3.679 10.9%
Freight (tonnes) 97 743 92 327 -5,5%
Mail (tonnes) 2 081 1 952 -6.2%
Available Seats (million) 4.431 4.541 2.5%
Flights 17 068 18 209 6.7%
Aircraft Movement 17 468 18 495 5.9%
Passengers carried March 2026

Airline On Time Performance, 2025 Calendar Year

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Summary – 2025 Calendar Year

For the year ended December 2025, on time performance (OTP) over all routes operated by participating airlines (Hinterland, Jetstar, Qantas, QantasLink, Rex Airlines, Skytrans Australia (formerly Smartlynx Australia), Virgin Australia and Virgin Australia Regional Airlines) averaged 76.9 per cent for on time arrivals and 77.7 per cent for on time departures. The cancellation rate for the year was 2.5 per cent. The equivalent figures for 2024 were 74.6 per cent for on time arrivals, 75.4 per cent for on time departures and 2.6 per cent for cancellations. Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 60 routes which operated for at least part of the 2025 calendar year are shown on pages 9-21.

The 2025 on time arrivals figure was lower than the long-term average (average over the period of OTP reporting starting in November 2003) performance for all routes (80.5 per cent) and the on-time departures figure was also lower than the long-term average (81.6 per cent). The rate of cancellations was higher than the long-term average of 2.2 per cent.

On time arrivals

The Qantas network (Qantas and QantasLink combined operations) recorded 77.9 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 76.0 per cent. Hinterland achieved the highest on time arrivals at 88.4 per cent, followed by Skytrans Australia at 85.1 per cent, QantasLink at 78.3 per cent, Qantas at 77.2 per cent, Virgin Australia at 76.0 per cent, Jetstar at 75.2 per cent, Rex Airlines at 73.0 per cent and Virgin Australia Regional Airlines at 71.5 per cent.

On time departures

The Qantas network recorded 78.8 per cent for on time departures while the Virgin Australia network recorded 77.0 per cent. Hinterland achieved the highest level of on time departures for 2025 at 92.5 per cent, followed by Skytrans Australia at 86.3 per cent, Qantas at 79.7 per cent, QantasLink at 78.3 per cent, Virgin Australia at 77.2 per cent, Rex Airlines at 76.0 per cent, Jetstar at 73.6 per cent and Virgin Australia Regional Airlines at 67.6 per cent.

Cancellations

Skytrans Australia recorded the highest percentage of cancellations at 8.4 per cent during the year. The second highest cancellation rate was from QantasLink at 3.6 per cent, followed by Qantas at 2.7 per cent, Rex Airlines at 2.5 per cent, Jetstar at 2.2 per cent, Virgin Australia at 1.7 per cent, Virgin Australia Regional Airlines at 1.1 per cent and Hinterland at 0.8 per cent.

Routes

Of the 60 routes which met the criteria for OTP reporting, the Townsville-Cairns route (Jan 2025 only) had the highest percentage of on time arrivals (90.9 per cent) and the highest percentage of on time departures (90.9 per cent). For those routes reporting for the entirety of 2025, Emerald-Brisbane had the highest percentage of on time arrivals (89.8 per cent) and the highest percentage of on time departures (88.4 per cent). The Hamilton Island-Sydney route had the lowest percentage of on time arrivals (60.8 per cent) and the lowest percentage of on time departures (61.6 per cent). 

Cancellations were highest on the Canberra-Sydney route at 6.2 per cent, followed by the Sydney-Canberra route at 5.6 per cent, the Port Lincoln-Adelaide and Sydney-Melbourne routes at 4.4 per cent, the Port Macquarie-Sydney and Melbourne-Sydney routes at 4.3 per cent, the Adelaide-Port Lincoln and Gladstone-Brisbane routes at 4.1 per cent, the Sydney-Port Macquarie route at 4.0 per cent and the Devonport-Melbourne route at 3.9 per cent. 

Cancellations were lowest on the Melbourne-Ayers Rock at 0.0 per cent, followed by the Sydney-Hamilton Island route at 0.1 per cent, Ayers Rock-Melbourne and Sydney-Cairns routes at 0.3 per cent, and the Perth-Newman and Melbourne-Sunshine Coast routes at 0.4 per cent.

Airports

Of the airports with OTP reporting for 2025, Emerald Airport recorded the highest percentage of on time arrivals (86.2 per cent) and the highest percentage of on time departures (88.4 per cent). Port Macquarie Airport recorded the lowest percentage of on time arrivals (70.0 per cent) and Broome Airport recorded the lowest percentage of on time departures (64.8 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time Performance for - 2025

Table 1: Total Industry On Time Performance for - 2025
Reporting Airlines Sectors Scheduled Arrivals On Time % Departures On Time % Cancellations %
Hinterland 18,415 88.4 92.5 0.8
Jetstar 96,686 75.2 73.6 2.2
Qantas - all QF designated services 231,962 77.9 78.8 3.2
Rex Airlines 52,716 73.0 76.0 2.5
Skytrans Australia (formerly SmartLynx Australia) 6,191 85.1 86.3 8.4
Virgin Australia - all VA designated services 145,379 76.0 77.0 1.7
All Airlines 551,349 76.9 77.7 2.5
Individual operating entities
Qantas 88,886 77.2 79.7 2.7
QantasLink 143,076 78.3 78.3 3.6
Virgin Australia 143,031 76.0 77.2 1.7
Virgin Australia Regional Airlines 2,348 71.5 67.6 1.1

Figure 1. Total Industry Arrivals and Departures On Time by month from December 2020

Total Industry Arrivals and Departures On Time by month from June 2020

Figure 2. Total Industry Cancellations by month from December 2020

Total Industry Cancellations by month from June 2020

Domestic discount airfares dashboard

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further information here

Domestic aviation activity

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Resource Type

Information and data on domestic aviation can be found at the following links.

Below are graphs and summary analysis relating to domestic aviation activity.      

Summary

Graph of domestic passenger traffic monthly April 2026

 

Graph of domestic RPT passenger traffic annual

There were 5.51 million passengers carried on Australian domestic commercial aviation (including charter operations) in April 2026, compared with 5.45 million in April 2025 (up 1.1%). This is also an increase of 2.6% on pre-COVID April 2019 passenger numbers (5.37 million).

5.12 million passengers were carried on Regular Public Transport (RPT) flights in April 2026 (excluding charter operations), an increase of 0.7% compared to April 2025.

For the month of April 2026, there were 51.0 thousand RPT aircraft trips, an increase of 0.7% on April 2025.

For the year ending April 2026, there were 60.82 million RPT passengers, an increase of 2.6% on the year ending April 2025.

RPT revenue passenger kilometres (RPKs) performed were 6.19 billion for the month, compared with 6.18 billion in April 2025 (up 0.2%).

Capacity, measured by available seat kilometres (ASKs), increased to 7.64 billion in 

April 2026 compared to 7.47 billion in April 2025 (up 2.4%).

The industry wide load factor (RPKs/ASKs) decreased from 82.7% in April 2025 to 81.0% in April 2026. 

Total cargo movements at Australian airports on domestic RPT flights were 

25.8 thousand tonnes in April 2026, an increase of 0.8% compared with April 2025. 

In April 2026, there were 2.13 million domestic passenger movements through regional airports, an increase of 0.1% from April 2025. 

Fixed-wing charter operators carried 394.1 thousand passengers in April 2026, an increase of 6.0% compared with April 2025.

Summary of annual RPT activity

  YE April 2025 YE April 2026 % Change
Total passengers carried (millions) 59.25 60.82 2.6
Revenue passenger kilometres (billions) 71.25 73.37 3.0
Available seats (millions) 73.38 75.57 3.0
Available seat kilometres (billions) 86.21 89.40 3.7
Load factor % 82.6 82.1 -0.6*
Aircraft trips (000s)  603.6 606.0 0.4

* percentage point difference

International airline activity

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Summary

Sixty-two international airlines operated scheduled services to/from Australia during the month (includes three dedicated freight airlines but excludes airlines operating only via code share arrangements).

International scheduled passenger traffic in January 2026 was 4.620 million compared to 4.372 million in January 2025 – an increase of 5.7%. This is the third time that passenger traffic has exceeded its pre-pandemic record high of 4.154 million passengers in January 2020 (the first was January 2025 with 4.372 million and the second was December 2025 with 4.428 million).

Passenger traffic for the year ended January 2026 was 45.097 million which is a 7.6% increase over the figure for the year ended January 2025 (41.921 million).

Total seats made available on international scheduled operations to/from Australia during January 2026 were 5.610 million – an increase of 7.9% compared to January 2025. The overall seat utilisation percentage was 83.8% in January 2026. It was 85.8% in January 2025 and 81.5% in January 2024.

Summary of year-on-year activity

  Year ended January 2025 Year ended January 2026 Change
Total passenger movements (million) 41.921 45.097 7.6%

Summary of month-on-month activity

  January 2025 January 2026 Change
Passengers carried (million)                 4.372 4.620 5.7%
Freight (tonnes) 93 590 89 151 -4.7%
Mail (tonnes) 2 021 1 949 -3.6%
Available Seats (million) 5.199 5.610 7.9%
Flights 19 960 21 664 8.5%
Aircraft Movements 20 458 22 082 7.9%
graph of international passengers carried January 2026

Domestic airfares

Resource Type

The purpose of BITRE's domestic airfare index is to monitor changes over time in the price of Australian air travel. Fares are collected monthly for the top 70 routes in the Australian domestic network.

Domestic Discount Airfares

Click the expand button at the bottom right of the dashboard to enter full screen mode.

Cheapest available return fares from January 2010

 

For Graphs, Summary table and Notes see further down the page. For collection methodology, see here. Collection methodology

Airfares time series from October 1992 to June 2026

air_fares_0626.xlsx
(114.11 KB)

Graphs

Domestic Airfares (Business)

Graph of business airfares June 2026

 

Domestic Airfares (Restricted Economy)

Graph of restricted economy airfares June 2026

 

Domestic Airfares (Best Discount)

Graph of discount airfares June 2026

 

Summary table

Real Domestic Airfare Index (July 2003 = 100)

Survey Month Best Discount Business Restricted Economy
Jun 2025 64.7 51.1 53.2
Jul 2025 60.6 53.4 54.4
Aug 2025 60.5 52.0 55.0
Sep 2025 75.2 59.2 66.2
Oct 2025 68.9 57.0 60.9
Nov 2025 65.5 50.9 56.7
Dec 2025 76.3 51.0 61.8
Jan 2026 62.3 48.5 52.3
Feb 2026 70.0 49.4 57.6
Mar 2026 70.6 52.3 55.7
Apr 2026 62.3 51.6 55.8
May 2026 61.0 52.1 55.4
Jun 2026 69.3 50.4 55.4

Notes

Indexes are constructed from BITRE's monthly survey of airline internet booking sites. Fares are recorded only when they are available on the nominated day of travel (the last Thursday of the month). The series is a price index of the lowest available fare in each fare class, weighted over selected routes. It does not measure real airline yields, or average fares paid by passengers. For more information on methodology use the link at the top of this page.

Occasionally, the index may record an unusual result when the nominated day of travel falls on, or adjacent to, a public holiday:

  • The travel date fell on a public holiday for April 2024, December 2024 and December 2025.
  • The travel date fell the day before a public holiday for December 2020, January 2024, March 2024 and December 2025.
  • The return travel date fell the day before a public holiday in March 2020 and March 2022.
  • The travel date for April 2025 fell between 2 public holidays.
  • The travel date for January 2025 fell after a public holiday

April 2021 to current—Best Discount index: During the period of "Half Off" air fares made available through Tourism Aviation Network Support (TANS), the BITRE Air Fares Survey has collected the cheapest available fare—using "Half Off" fares where available.

April 2021—Restricted Economy index: Virgin Australia Restricted Economy fares on some routes were noticeably lower this month. The Virgin Australia web site notes that complementary food would no longer be provided on Economy class fares as of 25 March 2021. It is not clear what part this change has played in the reductions to Virgin Australia's Restricted Economy fares.

Business class fares from April 2020: Fares collected may not include normal entitlements like meals and lounge access during the period impacted by COVID-19.

Index calculation for April 2020 to November 2020: There were significant reductions to airline services in April and May 2020 in particular due to the COVID-19 pandemic and valid fares were not available for many routes covered by the survey. The indexes for April to November 2020 are based on the available routes during those months compared to the same routes in the base period.

November 2017 change to Restricted Economy index: From November 2017, refunds of Jetstar's Restricted Economy products (Starter with Max) for cancellations are only available in the form of vouchers. Vouchers may only be redeemed for other Jetstar products and are therefore considered by BITRE to be closer to a transfer than a full refund. This change in Jetstar's product places it outside BITRE's definition of a restricted economy fare, which has resulted in a sharp increase in the restricted economy index for November 2017.

March 2015—the Full Economy index is discontinued: From the middle of February 2015, Qantas Airways ceased offering Full Economy fares for domestic travel. It is no longer possible to produce an index for this fare category. In the future, if Full Economy fares are offered on sufficient routes, the index for this fare category could be reinstated.

December 2011 and January 2012 changes to Business and Full Economy indexes: Both the Business and Full Economy indexes were substantially affected by changes to fare offered. In December 2011 the Business index fell substantially mainly due to reductions in many of these fares by Qantas. This index again dropped significantly in January 2012 as Virgin Australia introduced Business class fares on many more of their routes. With the expansion of Virgin Australia's Business class fares they removed their Premium Economy class fare completely. The removal of these fares resulted in the Full Economy index rising substantially in January 2012.

June 2011 change to Restricted Economy index: In June 2011 both Virgin Australia and Jetstar introduced simplified fare structures. The new fare types used in constructing the indexes are shown on the Methodology page. The major impact of this change was to the Restricted Economy index. The new Virgin Australia fares used for this category (Flexi) were substantially lower than the previously used Virgin fares (Flexible). In a competitive response Qantas also reduced its Flexi Saver fares on competing routes. These changes produced a sharp drop in the Restricted Economy index.

February 2008 change to Full Economy index: Prior to February 2008 the Full Economy Fare category was based solely on the Qantas Fully Flexible Fare. From February 2008 on the category was expanded to include Virgin Blue's Corporate Plus Fare, leading to a drop in the index at the point of changeover.

Consumer price index Source: Australian Bureau of Statistics, Catalogue No 6401.0. We acknowledge that the ABS has rebased CPI to September 2025 and this will be incorporated from the start of the 2026-27 financial year.

Australian Aircraft Activity

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Summary of current report

This annual survey covers all civilian registered aircraft used in the Commercial Air Transport (CAT), general aviation and sport and recreation sectors of the Australian aviation industry.

The CAT sector is scheduled commercial air transport and non-scheduled commercial air transport operations. The general aviation sector is all other VH registered aircraft (other than commercial air transport). The sport and recreation sector includes aircraft registered with one of the following Civil Aviation Safety Authority regulated self-administration bodies:

  • Recreational Aviation Australia (RA-Aus),
  • Gliding Australia,
  • Sports Aviation Federation of Australia (SAFA) or,
  • the Australian Sport Rotorcraft Association (ASRA).

The major categories of flying are aerial work, own use business flying, instructional flying, personal and pleasure flying and other flying. In addition, the sport aviation segment includes operations by ultralight aircraft, gliders, hang gliders and gyrocopters. The survey results are merged with details from the civil aircraft register which gives access to additional relevant information including aircraft type, engine and fuel type, country and year of manufacture.

The base measure of this report is flying hours. All operators of Australian registered aircraft are asked to report the hours flown and landings across the various flying categories. The VH registered response to this year's reporting request was 70.2%.

Since 2020 aircraft registered with RA-Aus have been included in the annual Australian Aircraft Activity Report. The RA-Aus response to this year’s reporting request was 72.6%. Statistics for the remainder of the sport aviation segment are collected directly from the self-administrating associations.

Key Indicators

In 2024 the total hours flown in Australia by Australian owned and operated aircraft increased by 1.4% to 3.63 million hours.

CAT hours flown by VH registered aircraft increased by 1.5% to 1.93 million hours. Hours flown by scheduled commercial air transport increased by 4.7% to 1.44 million hours, while hours flown by non-scheduled commercial air transport decreased by 6.9% to 489,442 hours.

General aviation hours flown by VH registered aircraft increased by 2% to 1.4 million hours. Sport and pleasure flying hours decreased (down 10% to 221,665 hours), instructional flying (up 14.5% to 437,458 hours), own-use business flying (up 1.3% to 131,330 hours) and aerial work (down 1.4% to 542,419 hours).

Sport aviation (ultralights, gliders, hang gliders and gyrocopters) activity generally experiences large swings in activity from year to year. In 2024, sport aviation activity decreased 1.5 % to 328,574 hours.

Hours Flown in Australian Aircraft Activity (000's)—year end December

  Year
2023 2024
(thousands)
Commercial air transport Scheduled 1 371.6 1 436.2
  Non-scheduled 526.0 489.4
Total commercial air transport   1 897.6 1 925.6
General aviation (VH)* Aerial work 550.4 542.4
  Own-use business 129.6 131.3
  Instructional flying 381.9 437.5
  Sport and pleasure flying 246.0 221.7
  Other flying 41.9 43.5
Total general aviation (VH)   1 349.9 1 376.4
Sport aviation (non-VH)   333.6 328.6
Total hours flown   3 581.1 3 630.6

*VH aircraft are registered with CASA
*non-VH aircraft are registered with self-administrating associations

Airline on-time performance statistics—monthly summary

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Summary—May 2026

For May 2026, on time performance over all routes operated by participating airlines (Hinterland, Jetstar, Qantas, QantasLink, Rex Airlines, Skytrans Australia (formerly SmartLynx Australia), Virgin Australia and Virgin Australia Regional Airlines) averaged 82.1% for on time arrivals and 82.8% for on time departures. The cancellation rate for the month was 1.5%. The equivalent figures for May 2025 were 82.2% for on time arrivals, 83.4% for on time departures and 2.1% for cancellations. 

This month’s on time arrivals figure was higher than the long-term average (average over the period of OTP reporting starting in November 2003) performance for all routes (80.5%) and the on time departures figure was also higher than the long-term average (81.6%). The rate of cancellations was lower than the long-term average of 2.2%.

On time arrivals

The Qantas network (Qantas and QantasLink combined operations) recorded 84.4% for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 82.7%. Hinterland achieved the highest on time arrivals at 93.3%, followed by Qantas at 84.5%, QantasLink at 84.4%, Virgin Australia at 82.8%, Skytrans Australia at 79.5%, Virgin Australia Regional Airlines at 79.0%, Jetstar at 78.8% and Rex Airlines at 71.2%.

On time departures

The Qantas network recorded 85.3% for on time departures while the Virgin Australia network recorded 84.1%. Hinterland achieved the highest level of on time departures for May 2026 at 96.7%, followed by Qantas at 87.8%, Virgin Australia at 84.1%, QantasLink at 83.9%, Virgin Australia Regional Airlines at 82.6%, Skytrans Australia at 80.1%, Jetstar at 76.2% and Rex Airlines at 73.7%.

Cancellations

QantasLink recorded the highest percentage of cancellations at 2.3% during the month. The second highest cancellation rate was from Rex Airlines at 2.2%, Skytrans Australia at 2.0%, Virgin Australia Regional Airlines at 1.4%, Qantas at 1.4%, Jetstar at 1.0%, Virgin Australia at 0.8% and Hinterland at 0.1%.

Routes

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 59 routes (118 sectors when counting both directions of flights) are shown on pages 10-21.

Of the 59 routes which met the criteria for on time performance reporting in May 2026, the Perth-Newman sector had the highest percentage of on time arrivals (95.2%), while the Darwin-Perth sector had the highest percentage of on time departures (96.8%). The Perth-Sydney sector had the lowest percentage of on time arrivals (63.9%), while the Gold Coast-Adelaide sector had the lowest percentage of on time departures (62.5%). 

Cancellations were highest on the Port Macquarie-Sydney sector at 6.7%, followed by the Canberra-Sydney sector at 5.9%, the Sydney-Port Macquarie sector at 5.6%, the Sydney-Canberra sector at 4.9%, the Launceston-Melbourne sector at 4.8%, the Canberra-Melbourne sector at 4.5%, the Melbourne-Launceston sector at 4.4%, and the Mildura-Melbourne sector at 4.2%.

For the month of May 2026 there were 35 out of the 118 route sectors (from the 59 routes) that had zero cancellations: Adelaide-Alice Springs, Adelaide-Gold Coast, Alice Springs-Adelaide, Brisbane-Darwin, Brisbane-Hamilton Island, Brisbane-Hobart, Brisbane-Launceston, Brisbane-Mount Isa, Brisbane-Proserpine, Cairns-Sydney, Canberra-Gold Coast, Darwin-Brisbane, Darwin-Perth, Gold Coast-Adelaide, Gold Coast-Canberra, Hamilton Island-Brisbane, Hamilton Island-Sydney, Hobart-Brisbane, Hobart-Melbourne, Launceston-Brisbane, Melbourne-Darwin, Melbourne-Hobart, Melbourne-Sunshine Coast, Mount Isa-Brisbane, Perth-Broome, Perth-Darwin, Perth-Newman, Perth-Port Hedland, Proserpine-Brisbane, Sunshine Coast-Melbourne, Sydney-Cairns, Sydney-Hamilton Island, Sydney-Launceston, Ayers Rock-Melbourne, Melbourne-Ayers Rock.

Airports

Newman Airport recorded the highest percentage of on time arrivals (95.2%) and the highest percentage of on time departures (93.5%). Port Macquarie Airport recorded the lowest percentage of on time arrivals (66.7%) while Alice Springs Airport had the lowest percentage of on time departures (63.6%). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time performance for May 2026

Reporting Airlines Sectors Scheduled Arrivals On Time % Departures On Time % Cancellations %
Hinterland 1,561 93.3 96.7 0.1
Jetstar 7,062 78.7 76.2 1.0
Qantas - all QF designated services 19,355 84.4 85.3 1.9
Rex Airlines 4,197 71.2 73.7 2.2
Skytrans Australia 353 79.5 80.1 2.0
Virgin Australia - all VA designated services 11,424 82.7 84.1 0.8
All Airlines 43,952 82.1 82.8 1.5
Individual operating entities
Qantas 7,000 84.5 87.8 1.4
QantasLink 12,355 84.4 83.9 2.3
Virgin Australia 11,284 82.8 84.1 0.8
Virgin Australia Regional Airlines 140 79.0 82.6 1.4

Figure 1: Total Industry On Time performance by month from May 2023

Chart of on-time performance for airlines

Airline on-time performance—2025 calendar year

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Summary – 2025 Calendar Year

For the year ended December 2025, on time performance (OTP) over all routes operated by participating airlines (Hinterland, Jetstar, Qantas, QantasLink, Rex Airlines, Skytrans Australia (formerly Smartlynx Australia), Virgin Australia and Virgin Australia Regional Airlines) averaged 76.9 per cent for on time arrivals and 77.7 per cent for on time departures. The cancellation rate for the year was 2.5 per cent. The equivalent figures for 2024 were 74.6 per cent for on time arrivals, 75.4 per cent for on time departures and 2.6 per cent for cancellations. Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 60 routes which operated for at least part of the 2025 calendar year are shown on pages 9-21.

The 2025 on time arrivals figure was lower than the long-term average (average over the period of OTP reporting starting in November 2003) performance for all routes (80.5 per cent) and the on time departures figure was also lower than the long-term average (81.6 per cent). The rate of cancellations was higher than the long-term average of 2.2 per cent.

On time arrivals

The Qantas network (Qantas and QantasLink combined operations) recorded 77.9 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 76.0 per cent. Hinterland achieved the highest on time arrivals at 88.4 per cent, followed by Skytrans Australia at 85.1 per cent, QantasLink at 78.3 per cent, Qantas at 77.2 per cent, Virgin Australia at 76.0 per cent, Jetstar at 75.2 per cent, Rex Airlines at 73.0 per cent and Virgin Australia Regional Airlines at 71.5 per cent.

On time departures

The Qantas network recorded 78.8 per cent for on time departures while the Virgin Australia network recorded 77.0 per cent. Hinterland achieved the highest level of on time departures for 2025 at 92.5 per cent, followed by Skytrans Australia at 86.3 per cent, Qantas at 79.7 per cent, QantasLink at 78.3 per cent, Virgin Australia at 77.2 per cent, Rex Airlines at 76.0 per cent, Jetstar at 73.6 per cent and Virgin Australia Regional Airlines at 67.6 per cent.

Cancellations

Skytrans Australia recorded the highest percentage of cancellations at 8.4 per cent during the year. The second highest cancellation rate was from QantasLink at 3.6 per cent, followed by Qantas at 2.7 per cent, Rex Airlines at 2.5 per cent, Jetstar at 2.2 per cent, Virgin Australia at 1.7 per cent, Virgin Australia Regional Airlines at 1.1 per cent and Hinterland at 0.8 per cent.

Routes

Of the 60 routes which met the criteria for OTP reporting, the Townsville-Cairns route (Jan 2025 only) had the highest percentage of on time arrivals (90.9 per cent) and the highest percentage of on time departures (90.9 per cent). For those routes reporting for the entirety of 2025, Emerald-Brisbane had the highest percentage of on time arrivals (89.8 per cent) and the highest percentage of on time departures (88.4 per cent). The Hamilton Island-Sydney route had the lowest percentage of on time arrivals (60.8 per cent) and the lowest percentage of on time departures (61.6 per cent). 

Cancellations were highest on the Canberra-Sydney route at 6.2 per cent, followed by the Sydney-Canberra route at 5.6 per cent, the Port Lincoln-Adelaide and Sydney-Melbourne routes at 4.4 per cent, the Port Macquarie-Sydney and Melbourne-Sydney routes at 4.3 per cent, the Adelaide-Port Lincoln and Gladstone-Brisbane routes at 4.1 per cent, the Sydney-Port Macquarie route at 4.0 per cent and the Devonport-Melbourne route at 3.9 per cent. 

Cancellations were lowest on the Melbourne-Ayers Rock at 0.0 per cent, followed by the Sydney-Hamilton Island route at 0.1 per cent, Ayers Rock-Melbourne and Sydney-Cairns routes at 0.3 per cent, and the Perth-Newman and Melbourne-Sunshine Coast routes at 0.4 per cent.

Airports

Of the airports with OTP reporting for 2025, Emerald Airport recorded the highest percentage of on time arrivals (86.2 per cent) and the highest percentage of on time departures (88.4 per cent). Port Macquarie Airport recorded the lowest percentage of on time arrivals (70.0 per cent) and Broome Airport recorded the lowest percentage of on time departures (64.8 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total industry on-time performance for 2025

 
Reporting Airlines Sectors Scheduled Arrivals On Time % Departures On Time % Cancellations %
Hinterland 18,415 88.4 92.5 0.8
Jetstar 96,686 75.2 73.6 2.2
Qantas - all QF designated services 231,962 77.9 78.8 3.2
Rex Airlines 52,716 73.0 76.0 2.5
Skytrans Australia (formerly SmartLynx Australia) 6,191 85.1 86.3 8.4
Virgin Australia - all VA designated services 145,379 76.0 77.0 1.7
All Airlines 551,349 76.9 77.7 2.5
Individual operating entities
Qantas 88,886 77.2 79.7 2.7
QantasLink 143,076 78.3 78.3 3.6
Virgin Australia 143,031 76.0 77.2 1.7
Virgin Australia Regional Airlines 2,348 71.5 67.6 1.1

 

Figure 1. Total Industry Arrivals and Departures On Time by month from December 2020

Total Industry Arrivals and Departures On Time by month from June 2020

Figure 2. Total Industry Cancellations by month from December 2020

Total Industry Cancellations by month from June 2020