Affordability of communications services for low-income households

Digital technologies are transforming how we interact as communities and how businesses and governments operate. Communications services are essential for everyday living and are a primary means of accessing information, employment, markets and key services. Affordable communications services are critical for digital inclusion but assessing 'affordability is complex due to the diversity of Australian experiences, needs and wants.

This is the second of 4 reports in a series of papers creating measures to monitor and report on the affordability of communications services. This report uses updated market trends from the initial paper and data use case studies to estimate basic data needs.

Strong consumer demand for telecommunications services is anticipated to continue. The outlook for affordability will depend on factors including regulatory settings, technology developments, competitive pressures and broader income growth.