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Summary—September 2025

For September 2025, on time performance over all routes operated by participating airlines (Hinterland, Jetstar, Qantas, QantasLink, Rex Airlines, SmartLynx Australia (formally Skytrans), Virgin Australia and Virgin Australia Regional Airlines) averaged 78.9% for on time arrivals and 79.9% for on time departures. The cancellation rate for the month was 2.0%. The equivalent figures for September 2024 were 75.5% for on time arrivals, 76.1% for on time departures and 2.0% for cancellations.

This month’s on time arrivals figure was lower than the long term average performance for all routes (80.6%) and the on time departures figure was also lower than the long term average (81.7%). The rate of cancellations was lower than the long term average of 2.2%.

The Qantas network (Qantas and QantasLink combined operations) recorded 79.8% for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 76.9%. Hinterland achieved the highest on time arrivals at 90.8%, followed by QantasLink at 80.7%, SmartLynx Australia at 79.6%, Jetstar at 79.3%, Qantas at 78.4%, Virgin Australia at 77.0%, Rex Airlines at 74.6% and Virgin Australia Regional Airlines at 69.1%.

The Qantas network recorded 81.1% for on time departures while the Virgin Australia network recorded 78.0%. Hinterland achieved the highest level of on time departures for September 2025 at 94.1%, followed by SmartLynx Australia at 84.2%, Qantas at 82.5%, QantasLink at 80.3%, Jetstar at 78.3%, Virgin Australia at 78.2%, Rex Airlines at 77.0 and Virgin Australia Regional Airlines at 64.9%.

QantasLink recorded the highest percentage of cancellations at 3.4% during the month, followed by SmartLynx Australia at 2.2%, Rex Airlines and Qantas, both at 1.9%, Virgin Australia 1.5%, Jetstar at 1.0%, Hinterland at 0.2%, and Virgin Australia Regional Airlines at 0.0%.

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 59 routes are shown on pages 10-21.

Of the 59 routes which met the criteria for on time performance reporting in September 2025, the Emerald-Brisbane route had the highest percentage of on time arrivals (95.9%) and the highest percentage of on time departures (94.6%). The Hamilton Island-Sydney route had the lowest percentage of on time arrivals (53.9%) and the lowest percentage of on time departures (50.0%).

Cancellations were highest on the Dubbo-Sydney route at 5.7%, followed by the Sydney-Dubbo route at 4.9%, the Port Lincoln-Adelaide route at 4.8%, the Adelaide-Port Lincoln route at 4.4%, the Canberra-Sydney and Kalgoorlie-Perth routes at 4.2 % and the Melbourne-Sydney route at 4.1%.

Emerald Airport recorded the highest percentage of on time arrivals (91.2%) and the highest percentage of on time departures (94.6%). Port Macquarie Airport recorded the lowest percentage of on time arrivals (62.1%) while Hamilton Island Airport had the lowest percentage of on time departures (62.9%). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time performance for September 2025

Figure 1: Total Industry On Time performance by month from September 2022