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Summary — August 2024

For August 2024, on time performance over all routes operated by participating airlines (Hinterland, Jetstar, Qantas, QantasLink, Rex Airlines, Skytrans, Virgin Australia and Virgin Australia Regional Airlines) averaged 72.7 per cent for on time arrivals and 74.1 per cent for on time departures. The cancellation rate for the month was 2.9 per cent. The equivalent figures for August 2023 were 72.5 per cent for on time arrivals, 73.2 per cent for on time departures and 3.8 per cent for cancellations.

This month’s on time arrivals figure was lower than the long term average performance for all routes (80.8 per cent) and the on time departures figure was also lower than the long term average (82.0 per cent). The rate of cancellations was higher than the long term average of 2.2 per cent.

The Qantas network (Qantas and QantasLink combined operations) recorded 73.2 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 69.9 per cent. Hinterland achieved the highest on time arrivals at 88.3 per cent, followed by Skytrans at 81.9 per cent, QantasLink at 76.6 per cent, Rex Airlines at 73.0 per cent, Jetstar at 72.1 per cent, Virgin Australia at 70.1 per cent, Qantas at 68.0 per cent and Virgin Australia Regional Airlines at 60.0 per cent.

The Qantas network recorded 74.7 per cent for on time departures while the Virgin Australia network recorded 71.9 per cent. Hinterland achieved the highest level of on time departures for August 2024 at 92.2 per cent, followed by Skytrans at 82.0 per cent, QantasLink at 77.4 per cent, Rex Airlines at 76.7 per cent, Virgin Australia at 72.3 per cent, Qantas at 70.5 per cent, Jetstar at 70.3 per cent and Virgin Australia Regional Airlines at 56.2 per cent.

Skytrans recorded the highest percentage of cancellations at 7.4 per cent during the month, followed by Rex Airlines at 6.9 per cent, Qantas at 4.0 per cent, QantasLink at 2.8 per cent, Jetstar at 1.7 per cent, Virgin Australia at 1.3 per cent, Virgin Australia Regional Airlines at 1.3 per cent and Hinterland at 1.0 per cent.

While Rex reported a cancellation rate of 6.9% for the month of August, 243 of the 338 reported cancellations were domestic services operated between capital cities where Rex ceased operating on 31 July. These 243 cancelled domestic services operating between capital cities are captured by the 7-day reporting window up to 6 August. Excluding these services, Rex saw a cancellation rate of 2.1% of scheduled regional flights.

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 59 routes are shown on pages 10-21.

Of the 59 routes which met the criteria for on time performance reporting in August 2024, the Sydney-Ballina route had the highest percentage of on time arrivals (90.3 per cent) and the highest percentage of on time departures (92.0 per cent). The Launceston-Brisbane route had the lowest percentage of on time arrivals (25.0 per cent) and the lowest percentage of on time departures (28.1 per cent).

Cancellations were highest on the Melbourne-Sydney route at 8.1 per cent, followed by the Sydney-Melbourne route at 8.0 per cent, the Port Lincoln-Adelaide route at 7.4 per cent, the Adelaide-Port Lincoln route at 6.7 per cent and the Adelaide-Sydney route at 6.1 per cent.

Ballina Airport recorded the highest percentage of on time arrivals (90.3 per cent), while Devonport Airport had the highest percentage of on time departures (86.0 per cent). Perth Airport recorded the lowest percentage of on time arrivals (58.3 per cent), while Darwin Airport had the lowest percentage of on time departures (49.5 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time Performance for August 2024

Figure 1: Total Industry On Time Performance by month from August 2021