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Summary—May 2025

For May 2025, on time performance over all routes operated by participating airlines (Hinterland, Jetstar, Qantas, QantasLink, Rex Airlines, Skytrans, Virgin Australia and Virgin Australia Regional Airlines) averaged 82.2 per cent for on time arrivals and 83.4 per cent for on time departures. The cancellation rate for the month was 2.1 per cent. The equivalent figures for May 2024 were 78.5 per cent for on time arrivals, 79.3 per cent for on time departures and 2.1 per cent for cancellations.

This month’s on time arrivals figure was higher than the long term average performance for all routes (80.7 per cent) and the on time departures figure was also higher than the long term average (81.8 per cent). The rate of cancellations was lower than the long term average of 2.2 per cent.

The Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 84.8 per cent for on time arrivals while the Qantas network (Qantas and QantasLink combined operations) recorded 82.5 per cent. Hinterland achieved the highest on time arrivals at 88.0 per cent, followed by Virgin Australia at 85.0 per cent, Qantas at 82.9 per cent, QantasLink at 82.2 per cent, Jetstar at 81.5 per cent, Skytrans at 80.9 per cent, Rex Airlines at 73.8 per cent and Virgin Australia Regional Airlines at 70.5 per cent.

The Virgin Australia network recorded 86.6 per cent for on time departures while the Qantas network recorded 83.2 per cent. Hinterland achieved the highest level of on time departures for May 2025 at 91.5 per cent, followed by Skytrans at 88.6 per cent, Virgin Australia at 86.9 per cent, Qantas at 85.6 per cent, QantasLink at 81.7 per cent, Jetstar at 80.5 per cent, Rex Airlines at 77.2 per cent and Virgin Australia Regional Airlines at 62.8 per cent.

Skytrans recorded the highest percentage of cancellations at 6.6 per cent during the month, followed by QantasLink at 3.5 per cent, Rex Airlines at 3.0 per cent, Qantas at 1.9 per cent, Jetstar and Virgin Australia Regional Airlines at 1.3 per cent, Virgin Australia at 0.8 per cent and Hinterland at 0.4 per cent.

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 59 routes are shown on pages 10-21.

Of the 59 routes which met the criteria for on time performance reporting in May 2025, the Emerald-Brisbane route had the highest percentage of on time arrivals (93.9 per cent) while the Devonport-Melbourne route had the highest percentage of on time departures (92.6 per cent). The Sydney-Port Macquarie route had the lowest percentage of on time arrivals (59.7 per cent) while the Broome-Perth route had the lowest percentage of on time departures (61.0 per cent).

Cancellations were highest on the Port Macquarie-Sydney route at 15.1 per cent, followed by the Sydney-Port Macquarie route at 13.5 per cent, the Newcastle-Melbourne and Canberra-Sydney routes at 5.8 per cent, the Melbourne-Newcastle route at 5.2 per cent, the Sydney-Canberra route at 4.7 per cent and the Dubbo-Sydney route at 4.3 per cent.

Port Hedland Airport recorded the highest percentage of on time arrivals (91.3 per cent), while Devonport Airport had the highest percentage of on time departures (92.6 per cent). Port Macquarie Airport recorded the lowest percentage of on time arrivals (59.7 per cent), while Broome Airport had the lowest percentage of on time departures (61.0 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time performance for May 2025

Figure 1: Total Industry On Time performance by month from May 2022