Airline On Time Performance Statistics —Monthly

Summary—February 2020

For February 2020, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 75.3 per cent for on time arrivals and 77.9 per cent for on time departures. Cancellations represented 3.0 per cent of all scheduled flights. The equivalent figures for February 2019 were 82.9 per cent for on time arrivals, 84.3 per cent for on time departures and 1.9 per cent for cancellations.

This month’s on time arrivals figure was lower than the long term average performance for all routes (82.1 per cent) and the on time departures figure was also lower than the long term average (83.5 per cent). The rate of cancellations was higher than the long term average of 1.5 per cent.

The Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 76.6 per cent for on time arrivals while the Qantas network (Qantas and QantasLink combined operations) recorded 76.1 per cent. Virgin Australia achieved the highest on time arrivals among the major domestic airlines at 76.8 per cent followed by Qantas at 76.7 per cent, Jetstar at 69.3 per cent and Tigerair Australia at 67.7 per cent. Of the regional airlines, Regional Express recorded 79.3 per cent for on time arrivals, followed by QantasLink at 75.6 per cent and Virgin Australia Regional Airlines at 73.3 per cent.

The Virgin Australia network recorded 80.1 per cent for on time departures while the Qantas network recorded 78.9 per cent. Qantas achieved the highest level of on time departures among the major domestic airlines for February 2020 at 80.4 per cent, followed by Virgin Australia at 80.3 per cent, Tigerair Australia at 72.6 per cent and Jetstar at 68.1 per cent. Of the regional airlines, Regional Express recorded 83.0 per cent for on time departures, followed by QantasLink at 77.6 per cent and Virgin Australia Regional Airlines at 77.4 per cent.

Qantas and Jetstar recorded the highest percentage of cancellations (at 4.2 per cent) during the month, followed by Virgin Australia Regional Airlines, Tigerair Australia and Virgin Australia (at 2.8 per cent), QantasLink (at 2.5 per cent) and Regional Express (at 0.9 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 63 routes are shown on pages 10-22.

Of the 63 routes which met the criteria for on time performance reporting in February 2020, the Brisbane-Hobart route had the highest percentage of on time arrivals (95.4 per cent) and the Hobart-Brisbane route had the highest percentage of on time departures (92.4 per cent). The Sunshine Coast-Sydney route had the lowest percentage of on time arrivals (59.6 per cent) and the Proserpine-Sydney route had the lowest percentage of on time departures (50.0 per cent). 

Cancellations were highest on the Melbourne-Sydney and Sydney-Melbourne routes at 9.6 per cent, followed by the Karratha-Perth route at 8.8 per cent, the Port Hedland-Perth and Perth Karratha routes at 8.4 per cent and the Perth-Port Hedland route at 6.8 per cent.

Mount Isa Airport recorded the highest percentage of on time arrivals (92.8 per cent) and Port Lincoln Airport recorded the highest percentage of on time departures (90.6 per cent). Port Macquarie Airport recorded the lowest percentage of on time arrivals (64.4 per cent) and Ballina Airport recorded the lowest percentage of on time departures (57.7 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time Performance for February 2020

Reporting Airlines Sectors Scheduled Arrivals On Time % Departures On Time % Cancellations %
Jetstar 6 254 69.3 68.1 4.2
Qantas  - all QF designated services 18 536 76.1 78.9 3.3
Regional Express 5 614 79.3 83.0 0.9
Tigerair Australia 1 890 67.7 72.6 2.8
Virgin Australia - all VA designated services 11 212 76.6 80.1 2.8
All Airlines 43 506 75.3 77.9 3.0
Individual operating entities
Qantas 8 628 76.7 80.4 4.2
QantasLink 9 908 75.6 77.6 2.5
Virgin Australia 10 535 76.8 80.3 2.8
Virgin Australia Regional Airlines 677 73.3 77.4 2.8

Figure 1: Total Industry On Time Performance by month from February 2017

On time performance by month from February 2020