Quality of Rail Freight Service: The Customer's Perspective

Quality of Rail Freight Service: The Customer's Perspective default cover
Research Report

Quality of Rail Freight Service: The Customer's Perspective

Type Research Report

Freight Rail

Release date 2 September 1997

ISBN 0 644 39823 X

ISSN 1034-41 52

Indicators currently published by Australian railways do not measure service standards from the viewpoint of customers, but rather are based on statistics compiled by management for other purposes.

  • Quality of Rail Freight Service: The Customer's Perspective
    report_096.pdf
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