Airline On Time Performance Statistics —Monthly

Summary—September 2019

For September 2019, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 76.2 per cent for on time arrivals and 78.4 per cent for on time departures. Cancellations represented 2.2 per cent of all scheduled flights. The equivalent figures for September 2018 were 82.1 per cent for on time arrivals, 82.7 per cent for on time departures and 2.0 per cent for cancellations.


This month’s on time arrivals figure was lower than the long term average performance for all routes (82.3 per cent) and the on time departures figure was also lower than the long term average (83.7 per cent). The rate of cancellations was higher than the long term average of 1.5 per cent.


Qantas achieved the highest on time arrivals among the major domestic airlines at 75.1 per cent followed by Virgin Australia at 74.6 per cent, Jetstar at 72.1 per cent and Tigerair Australia at 63.0 per cent. Of the regional airlines, QantasLink recorded 82.3 per cent for on time arrivals, followed by Regional Express at 80.5 per cent and Virgin Australia Regional Airlines at 75.6 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 78.9 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 74.7 per cent.


Qantas also achieved the highest level of on time departures among the major domestic airlines for September 2019 at 78.3 per cent, followed by Virgin Australia at 78.0 per cent, Jetstar at 71.1 per cent and Tigerair Australia at 66.3 per cent. Of the regional airlines, Regional Express recorded 84.2 per cent for on time departures, followed by QantasLink at 82.9 per cent and Virgin Australia Regional Airlines at 80.5 per cent. The Qantas network recorded 80.8 per cent for on time departures while the Virgin Australia network recorded 78.1 per cent.


Tigerair Australia recorded the highest percentage of cancellations (3.6 per cent) during the month, followed by Qantas (3.3 per cent), Jetstar (2.9 per cent), Virgin Australia (2.1 per cent), QantasLink (1.6 per cent), Regional Express (0.9 per cent) and Virgin Australia Regional Airlines (0.6 per cent).


Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 64 routes are shown on pages 10-23.


Of the 64 routes which met the criteria for on time performance reporting in September 2019, the Alice Springs-Darwin route had the highest percentage of on time arrivals (96.3 per cent) and the Darwin-Alice Springs route had the highest percentage of on time departures (95.1 per cent). The Ayers Rock-Sydney route had the lowest percentage of on time arrivals (45.0 per cent) and the lowest percentage of on time departures (35.0 per cent). 


Cancellations were highest on the Melbourne-Sydney route at 8.3 per cent, followed by the Sydney-Melbourne route at 8.2 per cent, the Brisbane-Sydney route at 4.6 per cent, the Mount Isa-Brisbane route at 4.4 per cent and the Sydney-Brisbane route at 4.0 per cent.


Emerald Airport recorded the highest percentage of on time arrivals (90.8 per cent) and Bundaberg Airport recorded the highest percentage of on time departures (92.7 per cent). Ayers Rock Airport recorded the lowest percentage of on time arrivals (46.7 per cent) and the lowest percentage of on time departures (35.0 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

 

Table 1: Total Industry On Time Performance for September 2019
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
JetStar

7150

6944 5008 72.1 4938 71.1 206 2.9
Qantas 9240 8937 6715 75.1 7000 78.3 303 3.3
QantasLink 10252 10090 8305 82.3 8367 82.9 162 1.6
Regional Express 6326 6272 5047 80.5 5283 84.2 54 0.9
Tigerair Australia 2390 2303 1452 63.0 1527 66.3 87 3.6
Virgin Australia 11660 11412 8515 74.6 8900 78.0 248 2.1
Virgin Australia Regional Airlines 784 779 589 75.6 627 80.5 5 0.6
All Airlines 47802 46737 35631 76.2 36642 78.4 1065 2.2
Qantas - all QF designated services 19492 19027 15020 78.9 15367 80.8 465 2.4
Virgin Australia - all VA designated services 12444 12191 9104 74.7 9527 78.1 253 2.0

 

Figure 1: Total Industry On Time Performance by month from September 2016