Airline On Time Performance, 2018-19 Financial Year Report

Summary 2018-19 Financial Year

For the year ended June 2019, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 79.4 per cent for on time arrivals and 80.6 per cent for on time departures. Cancellations represented 2.1 per cent of all scheduled flights. The equivalent figures for 2017-18 were 81.2 per cent for arrivals, 82.0 per cent for departures and 1.7 per cent for cancellations.


The 2018-19 on time arrivals figure was below the long term average performance for all routes of 82.5 per cent and the on time departures figure was also below the long term average of 83.8 per cent. The rate of cancellations was higher than the long term average of 1.5 per cent.


Qantas achieved the highest on time arrivals among the major domestic airlines at 80.1 per cent, followed by Virgin Australia at 79.9 per cent, Jetstar at 75.5 per cent and Tigerair Australia at 68.1 per cent. QantasLink was the best performing regional airline for on time arrivals at 83.2 per cent, followed by Regional Express at 80.5 per cent and Virgin Australia Regional Airlines at 74.0 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 81.7 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 79.6 per cent.


Virgin Australia achieved the highest level of on time departures for 2018-19 at 81.9 per cent, followed by Qantas at 81.6 per cent, Jetstar at 73.5 per cent and Tigerair Australia at 69.0 per cent. The regional airlines were led by QantasLink at 84.3 per cent, followed by Regional Express at 83.8 per cent and Virgin Australia Regional Airlines at 78.3 per cent. The Qantas network recorded 83.0 per cent for on time departures while the Virgin Australia network recorded 81.6 per cent.


Tigerair Australia had the highest percentage of cancellations at 4.3 per cent during 2018-19, followed by Jetstar at 2.5 per cent, Qantas at 2.4 per cent, Virgin Australia Regional Airlines at 2.1 per cent, Virgin Australia at 2.0 per cent, QantasLink at 1.6 per cent and Regional Express at 1.0 per cent.


Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages 9-23.


Of the 65 routes which met the criteria for on time performance reporting for all 12 months in 2018-19 (excludes Melbourne-Townsville and Townsville-Melbourne routes on which Jetstar is the only operating carrier after July 2018), the Adelaide-Gold Coast route had the highest percentage of on time arrivals at 92.1 per cent and the Adelaide-Port Lincoln route had the highest percentage of on time departures at 92.3 per cent. The Ayers Rock-Sydney route had the lowest percentage of on time arrivals at 65.8 per cent and the lowest percentage of on time departures at 54.3 per cent. 


Cancellations were highest on the Melbourne-Sydney and Sydney-Melbourne routes at 6.4 per cent, followed by the Brisbane-Sydney route at 3.5 per cent, the Sydney-Brisbane route at 3.4 per cent, the Canberra-Sydney route at 3.1 per cent and the Karratha-Perth and Gold Coast Sydney routes at 3.0 per cent.


Emerald Airport recorded the highest percentage of on time arrivals at 90.3 per cent and Port Lincoln Airport recorded the highest percentage of on time departures at 90.9 per cent. Melbourne Airport recorded the lowest percentage of on time arrivals at 74.7 per cent and Ayers Rock Airport recorded the lowest percentage of on time departures at 54.3 per cent. These figures only refer to reported routes and do not cover all flights at these airports.
  

 

Table 1. Total Industry On Time Performance for the year ended 30 June 2019
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 86849 84657 63901 75.5 62191 73.5 2192 2.5
Qantas 105928 103385 82779 80.1 84338 81.6 2543 2.4
QantasLink 120411 118460 98529 83.2 99866

84.3

1951 1.6
Regional Express 71974 71262 57342 80.5 59708 83.8 712 1.0
Tigerair Australia 28345 27130 18488 68.1 18726 69.0 1215 4.3
Virgin Australia 140912 138151 110438 79.9 113097 81.9 2761 2.0
Virgin Australia Regional Airlines 9415 9214 6818 74.0 7212 78.3 201 2.1
All Airlines 563834 552259 438295 79.4 445138 80.6 11575 2.1
Qantas - all QF designated services 226339 221845 181308 81.7 184204 83.0 4494 2.0
Virgin Australia - all VA designated services 150327 147365 117256 79.6 120309 81.6 2962 2.0

Figure 1. Total Industry Arrivals and Departures On Time by month from June 2014

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from June 2014

Figure 2. Total Industry Cancellations by month from December-2007