Department of Infrastructure and Regional Development

The Bureau of Infrastructure, Transport and Regional Economics

Airline On Time Performance Statistics —Monthly

Summary—November 2014

For November 2014, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair, Virgin Australia and Virgin Australia Regional Airlines) averaged 87.3 per cent for on time departures and 85.2 per cent for on time arrivals.  Cancellations represented 1.2 per cent of all scheduled flights.  The equivalent figures for November 2013 were 81.1 per cent for departures, 78.2 per cent for arrivals and 1.6 per cent for cancellations.

This month’s figures were better than the long term average performance for all routes (83.8 per cent for departures and 82.3 per cent for arrivals). The rate of cancellations was below the long term average of 1.3 per cent.

Of the major domestic airlines, Virgin Australia achieved the highest level of on time departures for November 2014 at 89.0 per cent, followed by Qantas at 86.7 per cent, Jetstar at 83.3 per cent and Tigerair at 82.9 per cent.  The regional airlines were led by Regional Express at 90.4 per cent, followed by Virgin Australia Regional Airlines at 89.6 per cent and QantasLink at 87.1 per cent.

Virgin Australia also achieved the highest on time arrivals among the major domestic airlines at 86.1 per cent, followed by Qantas at 85.3 per cent, Jetstar at 83.1 per cent and Tigerair at 79.5 per cent. Regional Express was the best performing regional airline for on time arrivals at 87.2 per cent, followed by Virgin Australia Regional Airlines at 87.0 per cent and QantasLink at 85.0 per cent.

QantasLink had the highest percentage of cancellations (2.5 per cent) during the month, followed by Virgin Australia (1.2 per cent), Qantas (0.9 per cent), Tigerair (0.8 per cent), Jetstar (0.7 per cent), Virgin Australia Regional Airlines (also 0.7 per cent) and Regional Express (0.3 per cent).

Of the 62 routes which met the criteria for on time performance reporting in November 2014, the Adelaide-Gold Coast route had the highest percentage of on time departures (100.0 per cent) and the highest percentage of on time arrivals (98.3 per cent). The Hobart-Brisbane route had the lowest percentage of on time departures (63.3 per cent) and the lowest percentage of on time arrivals (65.0 per cent).

Cancellations were highest on the Moranbah-Brisbane route at 4.8 per cent, followed by the Brisbane-Moranbah route at 4.2 per cent, the Perth-Port Hedland and Port Hedland-Perth routes at 4.1 per cent and the Karratha-Perth and Perth-Karratha routes at 3.9 per cent.

Mount Isa airport recorded the highest percentage of on time departures (95.9 per cent) and the highest percentage of on time arrivals (97.3 per cent). Port Macquarie Airport recorded the lowest percentage of on time departures (74.7 per cent) and the lowest percentage of on time arrivals (75.9 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time Performance for November 2014
  Sectors Departures On Time Arrivals On Time Cancellations
Scheduled Flown No. % No. % No. %
Jetstar 6710 6662 5550 83.3 5539 83.1 48 0.7
Qantas 9211 9132 7919 86.7 7787 85.3 79 0.9
QantasLink 10161 9909 8628 87.1 8420 85.0 252 2.5
Regional Express 5426 5412 4894 90.4 4717 87.2 14 0.3
Tigerair 1901 1886 1564 82.9 1500 79.5 15 0.8
Virgin Australia 10441 10318 9183 89.0 8888 86.1 123 1.2
Virgin Australia Regional Airlines 2509 2492 2234 89.6 2169 87.0 17 0.7
All Airlines 46359 45811 39972 87.3 39020 85.2 548 1.2

Figure 1: Total Industry On Time Performance by month from November 2011