Department of Infrastructure and Regional Development

The Bureau of Infrastructure, Transport and Regional Economics

Airline On Time Performance, 2013–14 Financial Year Report

Summary 2013-14 Financial Year

For the year ended June 2014, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair, Virgin Australia and Virgin Australia Regional Airlines) averaged 83.8 per cent for on time departures and 81.9 per cent for on time arrivals.  Cancellations represented 1.6 per cent of all scheduled flights.  The equivalent figures for 2012-13 were 81.1 per cent for departures, 78.8 per cent for arrivals and 1.7 per cent for cancellations.

The figures for 2013-14 were close to the long term average performance for all routes (83.7 per cent for departures and 82.2 per cent for arrivals). The rate of cancellations was above the long term average of 1.3 per cent.

Of the major domestic airlines, Qantas achieved the highest level of on time departures for 2013-14 at 87.5 per cent, followed by Virgin Australia at 83.8 per cent, Jetstar at 78.8 per cent and Tigerair at 75.1 per cent.  The regional airlines were led by Regional Express at 88.6 per cent, followed by Virgin Australia Regional Airlines at 84.8 per cent and QantasLink at 82.3 per cent.

Qantas also achieved the highest on time arrivals among the major domestic airlines at 86.4 per cent, followed by Virgin Australia at 81.7 per cent, Jetstar at 79.5 per cent and Tigerair at 71.1 per cent. Regional Express was the best performing regional airline for on time arrivals at 85.8 per cent, followed by Virgin Australia Regional Airlines at 82.3 per cent and QantasLink at 78.7 per cent.

QantasLink had the highest percentage of cancellations (2.5 per cent) during 2013-14, followed by Tigerair (2.2 per cent), Jetstar (1.9 per cent), Virgin Australia (1.5 per cent), Qantas (1.3 per cent), Virgin Australia Regional Airlines (also 1.3 per cent) and Regional Express (0.5 per cent).

Of the 60 routes which met the criteria for on time performance reporting for all 12 months in 2013-14, the Perth-Port Hedland route had the highest percentage of on time departures (94.7 per cent) and the highest percentage of on time arrivals (95.1 per cent). The Alice Springs-Melbourne route had the lowest percentage of on time departures (66.3 per cent) and the Port Macquarie-Sydney route had the lowest percentage of on time arrivals (63.8 per cent).

Cancellations were highest on the Moranbah-Brisbane route at 5.6 per cent, followed by Brisbane-Moranbah at 5.5 per cent, Karratha-Perth at 4.5 per cent, Canberra-Sydney at 4.2 per cent and Perth-Karratha at 4.1 per cent.

Newman Airport recorded the highest percentage of on time departures (92.3 per cent) and Port Hedland Airport recorded the highest percentage of on time arrivals (95.1 per cent). Alice Springs Airport recorded the lowest percentage of on time departures (67.8 per cent) and Port Macquarie Airport recorded the lowest percentage of on time arrivals (72.0 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1. Total Industry On Time Performance for the year ended 30 June 2013
  Sectors Departures On Time Arrivals On Time Cancellations
Scheduled Flown No. % No. % No. %
Jetstar 82195 80656 63548 78.8 64092 79.5 1539 1.9
Qantas 122884 121272 106158 87.5 104828 86.4 1612 1.3
QantasLink 120565 117595 96778 82.3 92543 78.7 2970 2.5
Regional Express 64141 63833 56574 88.6 54762 85.8 308 0.5
Tigerair 21740 21253 15951 75.1 15115 71.1 487 2.2
Virgin Australia 132237 130237 109080 83.8 106415 81.7 2000 1.5
Virgin Australia Regional Airlines 30623 30231 25638 84.8 24874 82.3 392 1.3
All Airlines 574385 565077 473727 83.8 462629 81.9 9308 1.6

Figure 1. Total Industry Arrivals and Departures On Time by month from June 2009

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from June 2009

Figure 2. Total Industry Cancellations by month from December-2007