Airline On Time Performance, 2014 Calendar Year Report

Summary 2014 Calendar Year

For the year ended December 2014, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair, Virgin Australia and Virgin Australia Regional Airlines) averaged 85.8 per cent for on time departures and 84.3 per cent for on time arrivals.  Cancellations represented 1.5 per cent of all scheduled flights.  The equivalent figures for 2013 were 81.0 per cent for departures, 79.0 per cent for arrivals and 1.8 per cent for cancellations.

The figures for 2014 were better than the long term average performance for all routes (83.8 per cent for departures and 82.3 per cent for arrivals). The rate of cancellations was above the long term average of 1.3 per cent.

Of the major domestic airlines, Qantas achieved the highest level of on time departures for 2014 at 88.1 per cent, followed by Virgin Australia at 86.2 per cent, Jetstar at 82.3 per cent and Tigerair at 77.8 per cent.  The regional airlines were led by Regional Express at 88.8 per cent, followed by Virgin Australia Regional Airlines at 86.5 per cent and QantasLink at 85.6 per cent.

Qantas also achieved the highest on time arrivals among the major domestic airlines at 87.0 per cent, followed by Virgin Australia at 84.9 per cent, Jetstar at 83.1 per cent and Tigerair at 75.0 per cent. Regional Express was the best performing regional airline for on time arrivals at 85.9 per cent, followed by Virgin Australia Regional Airlines at 84.8 per cent and QantasLink at 82.7 per cent.

QantasLink had the highest percentage of cancellations (2.1 per cent) during 2014, followed by Virgin Australia (1.8 per cent), Tigerair (1.5 per cent), Jetstar (1.4 per cent), Qantas (1.2 per cent), Virgin Australia Regional Airlines (also 1.2 per cent) and Regional Express (0.3 per cent).

Of the 60 routes which met the criteria for on time performance reporting for all 12 months in 2014, the Perth-Port Hedland route had the highest percentage of on time departures (95.4 per cent) and the highest percentage of on time arrivals (95.5 per cent). The Hobart Brisbane route had the lowest percentage of on time departures (69.1 per cent) and the Port Macquarie-Sydney route had the lowest percentage of on time arrivals (66.9 per cent).

Cancellations were highest on the Canberra-Sydney route at 4.3 per cent, followed by the Moranbah-Brisbane and Brisbane-Moranbah routes at 4.1 per cent, Sydney-Canberra at 3.8 per cent and the Melbourne-Sydney and Sydney-Melbourne routes at 3.4 per cent.

Of the airports with on time reporting for all 12 months in 2014, Newman Airport recorded the highest percentage of on time departures (93.9 per cent) and Port Hedland Airport recorded the highest percentage of on time arrivals (95.5 per cent). Port Macquarie Airport recorded the lowest percentage of on time departures (74.3 per cent) and the lowest percentage of on time arrivals (74.9 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1. Total Industry On Time Performance for the year ended 31 December 2014
  Sectors Departures On Time Arrivals On Time Cancellations
Scheduled Flown No. % No. % No. %
Jetstar 84353 83157 68461 82.3 69110 83.1 1196 1.4
Qantas 116386 114952 101219 88.1 100045 87.0 1434 1.2
QantasLink 124452 121804 104212 85.6 100716 82.7 2648 2.1
Regional Express 64141 63936 56802 88.8 54915 85.9 205 0.3
Tigerair 22787 22456 17471 77.8 16840 75.0 331 1.5
Virgin Australia 130872 128523 110764 86.2 109088 84.9 2349 1.8
Virgin Australia Regional Airlines 30241 29884 25863 86.5 25332 84.8 357 1.2
All Airlines 573232 564712 484792 85.8 476046 84.3 8520 1.5

Figure 1. Total Industry Arrivals and Departures On Time by month from December 2009

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from December 2009

Figure 2. Total Industry Cancellations by month from December-2007