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The Bureau of Infrastructure, Transport and Regional Economics

Airline On Time Performance, 2013 Calendar Year Report

Summary 2013 Calendar Year

For the year ended December 2013, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Skywest, Tigerair, Virgin Australia, Virgin Australia ATR/F100 Operations and Virgin Australia Regional Airlines) averaged 81.0 per cent for on time departures and 79.0 per cent for on time arrivals.  Cancellations represented 1.8 per cent of all scheduled flights.  The equivalent figures for 2012 were 81.7 per cent for departures, 79.5 per cent for arrivals and 1.5 per cent for cancellations.

The figures for 2013 were below the long term average performance for all routes (83.5 per cent for departures and 82.0 per cent for arrivals). The rate of cancellations was above the long term average of 1.3 per cent.

Of the major domestic airlines, Qantas achieved the highest level of on time departures for 2013 at 85.5 per cent, followed by Virgin Australia at 79.6 per cent, Tigerair at 76.6 per cent and Jetstar at 75.0 per cent.  The regional airlines were led by Regional Express at 86.9 per cent, followed by Virgin Australia Regional Airlines at 81.8 per cent, QantasLink at 79.5 per cent, Virgin Australia ATR/F100 Operations at 78.1 per cent and Skywest at 77.5 per cent.

Qantas also achieved the highest on time arrivals among the major domestic airlines at 84.3 per cent, followed by Virgin Australia at 77.3 per cent, Jetstar at 75.7 per cent and Tigerair at 72.2 per cent. Regional Express was the best performing regional airline for on time arrivals at 84.0 per cent, followed by Virgin Australia Regional Airlines at 78.8 per cent, Virgin Australia ATR/F100 Operations at 76.4 per cent, Skywest at 76.1 per cent and QantasLink at 75.9 per cent.

Virgin Australia ATR/F100 Operations had the highest percentage of cancellations (3.8 per cent) during 2013, followed by QantasLink (2.7 per cent), Jetstar (1.9 per cent), Tigerair (1.8 per cent), Virgin Australia (1.6 per cent), Qantas (1.5 per cent), Virgin Australia Regional Airlines (1.4 per cent), Regional Express (0.6 per cent) and Skywest (0.2 per cent).

Of the 58 routes which met the criteria for on time performance reporting for all 12 months in 2013, the Adelaide-Port Lincoln route had the highest percentage of on time departures (92.4 per cent) while the Sunshine Coast-Melbourne route had the lowest percentage of on time departures (65.8 per cent). The Darwin-Perth route had the highest percentage of on time arrivals (92.8 per cent) while the Proserpine-Brisbane route had the lowest percentage of on time arrivals (61.7 per cent). Cancellations were highest on the Karratha-Perth route at 5.5 per cent, followed by Perth-Karratha at 5.0 per cent, Emerald-Brisbane at 4.1 per cent, Canberra-Sydney at 3.8 per cent and Brisbane Emerald and Sydney-Canberra at 3.6 per cent.

Of the airports with on time performance reporting for all 12 months in 2013, Port Lincoln Airport recorded the highest percentage of on time departures (90.9 per cent) and Karratha Airport recorded the highest percentage of on time arrivals (91.4 per cent). Port Macquarie Airport recorded the lowest percentage of on time departures (69.0 per cent) and the lowest percentage of on time arrivals (68.4 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

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Table 1. Total Industry On Time Performance for the year ended 31 December 2013
  Sectors Departures On Time Arrivals On Time Cancellations
Scheduled Flown No. % No. % No. %
Jetstar 79180 77654 58219 75.0 58821 75.7 1526 1.9
Qantas 125384 123517 105646 85.5 104179 84.3 1867 1.5
QantasLink 116303 113131 89968 79.5 85901 75.9 3172 2.7
Regional Express 64580 64166 55755 86.9 53900 84.0 414 0.6
Skywest 3233 3225 2498 77.5 2453 76.1 8 0.2
Tigerair 19915 19547 14970 76.6 14120 72.2 368 1.8
Virgin Australia 133809 131602 104798 79.6 101787 77.3 2207 1.6
Virgin Australia - ATR/F100 Operations 6337 6094 4758 78.1 4656 76.4 243 3.8
Virgin Australia Regional Airlines 21242 20934 17133 81.8 16492 78.8 308 1.4
All Airlines 569983 559870 453745 81.0 442309 79.0 10113 1.8

Figure 1. Total Industry Arrivals and Departures On Time by month from December 2008

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from December 2008

Figure 2. Total Industry Cancellations by month from December-2007